Effective utilisation of our resources and relationships are an integral part of our plan to drive long-term sustainable growth

Our model is underpinned by our financial discipline, astute purchasing and strategic investments.

Our integrated approach to sustainability keeps economic, social and environmental considerations in mind, as well as the material issues of our stakeholder groups to inform our model and operations.

Resources and relationships


Training and accreditation, such as our 3-Gears training programme in Retail or our electric / hybrid vehicle maintenance training in Autocentres, ensures that consistent product knowledge and service reaches our customers across all locations.


Halfords is proud to work with distributors and other industry partners to drive our business forward, supporting the sale of our products and services and enabling us to work with communities across the UK.


Halfords is the nations go-to-retailer for motorists and cyclists. We have a range of exclusive and highly-regarded brands, including Apollo, Carrera and Boardman in Cycling, as well as our Halfords Advanced ranges in Motoring.


Our estate of convenient Retail stores, Autocentres and mobile vans combined with our efficient distribution network.


Given the prudent balance sheet and cash generative nature of the business means that over the years we have invested in appropriate systems, capabilities and people that help support and grow our business.

What we do


Offer car parts, accessories, consumables and technology to our customers meaning we are a destination for customers who want any assistance with their cars.


Provide trusted and specialist car services, MOT and repairs.


Lead the market in selling bicycles, parts, accessories and clothing. Our colleagues are highly trained and provide customers with expert knowledge and advice.

How we do it



  • Inspire our customers through a differentiated, super-specialised shopping experience.
  • Become a super-specialist, increasing our core motoring and cycling products.
  • Lead and differentiate our markets with customer-led innovation.
  • Improve our customer shopping journey online and in-store bringing Halfords products and services together.



  • Support our customers through an integrated, unique and more convenient services offer.
  • Unify our services identity across the Group
  • Improve services for our customers via a unique and more convenient proposition combining physical estate with online and mobile services



  • Enabling a lifetime of motoring and cycling.
  • Grow our business via the acquisition of new customers, harnessing the scale of the Group
  • Drive customer loyalty and retention via loyalty programmes optimising lifetime value and advocacy

We make four promises to our customers:

Fair pricing

Range you can rely on

Quality you can trust

Service that differentiates


Long-term value creation


Developing, rewarding and investing in our c.10,200 colleagues so that they are engaged and driving our long-term sustainable growth ambitions.


Building relationships with suppliers, customers and the communities around us.


Developing our brand through innovation and expertise.


Maintaining and developing our infrastructure and sales channels to strengthen competitive advantages. 


Generating good returns to our shareholders through effective management of our financial resources.


The environmental resources that Halfords utilises in its operations.

This icon is used to indicate content on the outputs of the business model.

What makes Halfords Group different

A scaled business

Halfords has 797 locations in the UK from Retail stores to Autocentres, Performance Cycling stores and our fleet of Halfords Mobile Expert vans. We continue to invest in our business, both the physical and online estate, ensuring that we are fit for the future and making us even more relevant and convenient for our customers. 

Strong heritage and brand awareness

Halfords is a household-name retailer with 125 years of heritage and a strong brand. Our products and services – such as our WeFit offer – are well established and have high awareness across the UK.

Engaged colleagues

Our colleagues are at the heart of our business and have passion, dedication and a "can do" attitude making them the driving force behind our success as a business. Colleagues benefit from great training through our Gears programme and we continue to invest in them, ensuring they can deal with the latest industry products and services.

Customer journey

Many customers take advantage of our Click & Collect offer, placing orders online via our website and picking up from a designated store at a time which is convenient to them, driving positive store footfall.